Volunteer Opportunities for Individuals 

Looking to fulfill court-ordered community service? Need special accommodations?
Please send us an email using the Contact Us button on the top right. We will then contact you to schedule an opportunity that meets your needs.


The following opportunities do not require prior attendance at a Volunteer Information Session:

Donation Door Attendant

Activity: Greet and thank donors; assist donors in unloading clothing and household goods from vehicle; provide tax receipts and agency information to donors; and demonstrate outstanding customer service. Volunteers must be at least 18 years old.

Availability: Tuesday to Friday, 9:00 am - 12:00 pm or 12:00 pm - 4:00 pm; Saturday, 10:00 am - 1:00 pm or 1:00 pm - 3:00 pm.

Time Commitment: 3-4 hour minimum


Unload Sanitized Mattresses

Activity: Provide assistance at Furniture Bank unloading truck delivery of mattresses after they have been sanitized and bagged. Work occurs on the dock and in warehouse; requires lifting, walking, pushing, and pulling. 

Availability: Wednesdays, 8:30 am - 11:30 am

Time Commitment: 3 hours


Furniture Pick Up Assistant

Activity: Strong, willing volunteers are frequently needed to assist with bulk mattress and furniture pick up at Charlotte hotels, universities, and other institutions.

Availability: As needed basis. These pick ups often take place Tuesday to Friday, 9:00 am - 2:30 pm.

Time Commitment: 3-4 hours


Free Store Production Assistant 

Activity: Sort and inspect household donations; hang and size clothing donations in the Free Store Production Area and prepare them for placement in the Free Store. May also assist with stocking the Free Store.

Availability: Tuesday to Saturday, 9:00 am - 11:00 am or 2:30 pm - 4:30 pm. 

Time Commitment: 2-3 hours


The following opportunities require a Volunteer Information Session and a 6-month commitment before service begins: 

Administrative Support

Activity: Assist with clerical tasks such as maintaining organization of supply room, laminating and using paper cutter to create name tags, making copies and scanning documents, filing, and conference room set-up and break down as needed.

Availability: Monday to Friday, 10:00 am - 3:00 pm. 

Time Commitment: 2-3 hour minimum


Benefit Access Counselor

Activity: Assist customers with computer-based tools to identify available services and benefits to help them achieve financial stability.

Availability: Monday to Friday, 8:30 am - 1:30 pm. 

Time Commitment: 3 hour minimum


Customer Surveys

Activity: Conduct on-site customer surveys using a tablet after a client has completed their assistance interview or shopping transaction. 

Availability: Monday to Friday, 9:00 am - 4:00 pm. 

Time Commitment: 3 hour minimum


Customer Service 

Activity: Assist with intake, checkout, customer relations, and more in the Furniture Bank and Free Store. Bilingual Spanish/English speaking volunteers appreciated. 

Availability: Tuesday to Saturday, 8:00 am - 5:00 pm. 

Time Commitment: 3 hour minimum


Poverty Simulation Assistant

Activity: Support the agency's Poverty Simulation efforts through helping facilitators conduct simulations, reassembling kits after use, and maintaining inventory of supplies.

Availability: Monday to Friday, 9:00 am - 3:00 pm. Optional evening/weekend hours.

Time Commitment: 3 hour minimum


Sign up now for a Volunteer Information Session!